Exchange, Return and Shipping


Much like the rest of the world, we too are facing challenges with regards to production and shipping deadlines. Being a small handmade business means that we depend on our manual workforce, whose well-being we put above anything else. Current outstanding orders will be sent with minor delays, but we will ship them all with DHL free of charge to minimize your waiting times any further.


Please contact us at if you have any questions regarding your order.


Thank you for your patience. 

100% Natural Materials

All products at Penoora's are handmade and slight variations in size or design should therefore be expected. We use 100% natural materials, which include wool, cotton, silk, and bamboo. The fragile nature of these materials means that the products require special attention and care, especially when washing and drying. Please make sure to follow the washing instructions behind the brand tag to prevent damage.



As a customer at Penoora's, you have the right to return your products and get a full refund within 7 (seven) business days. The customer is responsible for shipping costs (national post) for both return and new purchase.

We kindly ask you to contact us by our email address with your personal details and a short description of why you would like to return the product. Please note that the product must be unused to get a full refund.

Penoora's claims no responsibility for lost or missing packages. Customer is responsible for tracking their package with the tracking number provided by Penoora's. Penoora's claims no responsibility of undeliverable packages. If in doubt, we recommend you choose a postal service with insurance policies, such as DHL, FedEx or UPS. Please contact us for details.

Please allow 3 (three) working days for a refund. Refund will be made onto the same account from which payment was made.

Sale items cannot be refunded.



Same principles as the above apply. A full refund will be made, after which the customer must make a new order online. The customer is responsible for all shipping costs.


Shipping (International)

We use our National Postal Service (PTT) for all international shipping. Please note it may take 3-4 weeks for delivery depending on your location. Japan, Australia, and European countries usually take about 7-10 days. US and Canada may take up to three weeks. We will be tracking your package until it reaches its destination.

All orders are shipped within 3 (three) business days. You will receive an email with your tracking number when your order has been shipped. Please note that we offer free shipping on all international orders over 50 USD.

Penoora's is not responsible for any lost, missing, undelivered or unclaimed packages. We are, however, happy to assist in tracking down any lost or missing packages.

International orders are subject to taxes, import and duty fees. Penoora's is not responsible for any charges that might arise regarding your order.